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  1. Jira Cloud
  2. JRACLOUD-82254

Jira Cloud-to-Cloud Migration - Preview unavailable for attachments

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Details

    • Bug
    • Resolution: Incomplete
    • Low
    • Issue - Backend
    • None

    Description

      Issue Summary

      Attachments preview not available in Jira Issues on migrated projects.
      Attachments were migrated - their preview is failing to load.

      Steps to Reproduce

      1. Migrate projects using Jira C2C Tool
      2. View Jira Issues in the cloud site which have attachments 
      3. The attachments are always accessible in the Jira Issue and were migrated successfully - this affects only the attachment preview

      Expected Results

      • The attachment preview feature works as expected

      Actual Results

      • The attachment preview doesn't display automatically but shows a Preview unavailable error message

      Workaround

      Contact the Cloud Migrations Support team via a support ticket.

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-81066 After migration using JCMA attachment previews don't work, works on refresh

          • Highest - Our top priority issues
          • Closed
          is cloned from

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-11608 After a Jira Cloud-to-Cloud Migration we see Preview unavailable for attachments but they were migrated

          • High - High priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              6c05774b4db4 Carl Adolfson
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              Dates

                Created:
                Updated:
                Resolved: