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  1. Jira Cloud
  2. JRACLOUD-80978

"Back up for server" export is missing internal directory operations

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    Description

      Issue Summary

      Jira Server/DC's Internal Directory (ID: 1) is granted all 12 embedded Crowd OperationType values by default. Specifically:

      • CREATE_USER
      • CREATE_GROUP
      • CREATE_ROLE
      • UPDATE_USER
      • UPDATE_GROUP
      • UPDATE_ROLE
      • UPDATE_USER_ATTRIBUTE
      • UPDATE_GROUP_ATTRIBUTE
      • UPDATE_ROLE_ATTRIBUTE
      • DELETE_USER
      • DELETE_GROUP
      • DELETE_ROLE

      However, the entities.xml included in the back up for server export in Jira Cloud is missing these operations. The consequence is administrators can't edit users or groups after restoring from a Cloud backup.

      This bug is documented on JRASERVER-72589 and JSWSERVER-21471. However, this bug must be fixed on Jira Cloud.

      Steps to Reproduce

      Create an XML backup of a cloud tenant via ⚙️ (gear icon) > System > Backup manager > Back up for server.

      Expected Results

      The export entities.xml file contains:

      <Directory id="1" directoryName="Jira Internal Directory" lowerDirectoryName="jira internal directory" createdDate="2013-02-28 11:57:51.308" updatedDate="2013-02-28 11:57:51.308" active="1" description="Jira default internal directory" implementationClass="com.atlassian.crowd.directory.InternalDirectory" lowerImplementationClass="com.atlassian.crowd.directory.internaldirectory" type="INTERNAL" position="0"/>
<DirectoryAttribute directoryId="1" name="user_encryption_method" value="plaintext"/>
<DirectoryOperation directoryId="1" operationType="CREATE_GROUP"/>
<DirectoryOperation directoryId="1" operationType="CREATE_ROLE"/>
<DirectoryOperation directoryId="1" operationType="CREATE_USER"/>
<DirectoryOperation directoryId="1" operationType="DELETE_GROUP"/>
<DirectoryOperation directoryId="1" operationType="DELETE_ROLE"/>
<DirectoryOperation directoryId="1" operationType="DELETE_USER"/>
<DirectoryOperation directoryId="1" operationType="UPDATE_GROUP"/>
<DirectoryOperation directoryId="1" operationType="UPDATE_GROUP_ATTRIBUTE"/>
<DirectoryOperation directoryId="1" operationType="UPDATE_ROLE"/>
<DirectoryOperation directoryId="1" operationType="UPDATE_ROLE_ATTRIBUTE"/>
<DirectoryOperation directoryId="1" operationType="UPDATE_USER"/>
<DirectoryOperation directoryId="1" operationType="UPDATE_USER_ATTRIBUTE"/>

      Actual Results

      The export entities.xml file only contains:

      <Directory id="1" directoryName="JIRA Internal Directory" lowerDirectoryName="jira internal directory" createdDate="2023-04-11 22:40:42.71685" updatedDate="2023-04-11 22:40:42.71685" active="1" description="JIRA default internal directory" implementationClass="com.atlassian.crowd.directory.InternalDirectory" lowerImplementationClass="com.atlassian.crowd.directory.internaldirectory" type="INTERNAL" position="0"/>
<DirectoryAttribute directoryId="1" name="user_encryption_method" value="atlassian-security"/>

      Workaround

      Follow the steps on the Cannot edit group memberships, as external user management is enabled, please contact your Jira administrators knowledge base article.

      Attachments

        Issue Links

          causes

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-21471 Jira Internal Directory users without permissions due to missing operations

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-72589 Jira cloud backup when restored results in the user directory operations removed

          • Low - Low priority issues
          • Gathering Impact
          depended on by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-80985 "Back up for server" sysadmin user doesn't have application or admin access

          • Medium - Medium priority issues
          • Gathering Impact
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-67056 JIRA backups are missing user encryption method values

          • Low - Low priority issues
          • Closed
          mentioned in

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            People

              db146b04b548 Saurabh Shukla
              1353e2e9fd2f Benjamin S
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              Dates

                Created:
                Updated:
                Resolved: