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  1. Jira Cloud
  2. JRACLOUD-79768

Non-English language in-site and app notifications contain strange characters

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Details

    Description

      Note on the fix

      All new notifications should not have any garbled text in them. Please contact Jira Cloud Support if you see the problem reemerge. Unfortunately, existing notifications that were created during the incident are not recoverable and will continue to show with garbled text until they expire after 30 days. This would have occurred on notifications with a Jira issue summary that contained non-US-ASCII characters.

      Issue Summary

      On several instances users are seeing strange characters in their in-site and mobile app notifications. The problem does not appear in email notifications.

      Steps to Reproduce

      Not yet established.

      Expected Results

      Notifications should not contain garbled characters.

      Actual Results

      See above screenshot

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-79767 Non-English issue summary in Jira notification is garbled

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. ACCESS-1319 Non-English language in Organization Audit Logs contains strange characters

          • Low - Low priority issues
          • Closed

          Activity

            People

              23ef3e30d63c Anusha Rutnam
              23ef3e30d63c Anusha Rutnam
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              68 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: