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  1. Jira Platform Cloud
  2. JRACLOUD-79440

Jira Mail Handlers not Added During Migration

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      Summary

      Customers who are migrating into the Cloud Environment have noticed that the Mail Handlers that were created in their Old Instance were not present after migration
      The Mail Servers are Imported in

      Environment

      • Jira Server 7.5.0 > Cloud
      • Cloud > Cloud

      Steps to Reproduce

      1. Create backup of Jira
      2. Import it into another Cloud Instance

      Expected Results

      All Mail Servers and their Associated Mail Handlers are Imported in

      Actual Results

      Mail Servers are Imported in, however the corresponding Mail Handlers are not
      The Default Cloud Mail Handler is created

      Example Server Mail Handlers:

      Example of Cloud Post Import:

      Notes

      Engaged with Server Team and they mentioned that Mail Handlers are brought over during Server > Server migrations

      Workaround

      Manually recreate Mail Handlers

        1. CloudMail-PostImport.png
          278 kB
          Shawn C
        2. ServerMail.png
          360 kB
          Shawn C

              Unassigned Unassigned
              scranford Shawn C
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                Created:
                Updated: