Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-77720

When using a Select List (multiple choices)on the Create screen the selection disappears on losing field focus

XMLWordPrintable

       
      Update 21st Jan 2022

      Hi Everyone,

      We have started the rollout of the new issue create experience which solves this particular issue that you are facing. More details can be found here - https://community.atlassian.com/t5/Jira-articles/Announcement-New-Issue-Create-modal-will-be-available-to-all/ba-p/1874003

      As the old experience is soon to be deprecated, we will not be working on a fix for the old Issue Create modal. We are in the process of rolling out the new experience to all customers over the course of Jan/Feb 2022. If you do not yet see the new Issue Create experience in your instance, that is because the rollout is currently at 50% of our customer base.  Please allow some more time for the changes to propagate safely and completely across our systems. 

      Thank you.

      Arjoon Som
      Sr. PM, Jira Cloud

      Issue Summary

      When creating an issue that has a Select List (multiple choices) field, once selecting the options and focusing on another field the selection is not shown in the field and it stays as if nothing was selected.

      Steps to Reproduce

      1. Create a multi-select custom field and add it to the Creation screen
      2. Click on Create to create a new issue
      3. Select multiple values on the multi select field
      4. Change the page focus to another field

      Expected Results

      The selected options should remain highlighted to display which options are selected.

      Actual Results

      There are no highlighted options unless the page focus goes back to the multi select field which then makes the selected options highlighted again.

      Workaround

      In Firefox : The selections remains highlighted, so using Firefox could be a workaround.
      In Chrome or Chromium based browsers : No workaround at this point. PS : This is only a visibility issue as the options selected remain saved if the issue is created.

              Unassigned Unassigned
              87999cee8e58 Alexandre Furtado
              Votes:
              43 Vote for this issue
              Watchers:
              63 Start watching this issue

                Created:
                Updated:
                Resolved: