Details
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Bug
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Resolution: Fixed
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High
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None
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37
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Minor
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108
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Description
Hi Everyone,
We have started the rollout of the new issue create experience which solves this particular issue that you are facing. More details can be found here - https://community.atlassian.com/t5/Jira-articles/Announcement-New-Issue-Create-modal-will-be-available-to-all/ba-p/1874003
As the old experience is soon to be deprecated, we will not be working on a fix for the old Issue Create modal. We are in the process of rolling out the new experience to all customers over the course of Jan/Feb 2022. If you do not yet see the new Issue Create experience in your instance, that is because the rollout is currently at 50% of our customer base. Please allow some more time for the changes to propagate safely and completely across our systems.
Thank you.
Arjoon Som
Sr. PM, Jira Cloud
Issue Summary
When creating an issue that has a Select List (multiple choices) field, once selecting the options and focusing on another field the selection is not shown in the field and it stays as if nothing was selected.
Steps to Reproduce
- Create a multi-select custom field and add it to the Creation screen
- Click on Create to create a new issue
- Select multiple values on the multi select field
- Change the page focus to another field
Expected Results
The selected options should remain highlighted to display which options are selected.
Actual Results
There are no highlighted options unless the page focus goes back to the multi select field which then makes the selected options highlighted again.
Workaround
In Firefox : The selections remains highlighted, so using Firefox could be a workaround.
In Chrome or Chromium based browsers : No workaround at this point. PS : This is only a visibility issue as the options selected remain saved if the issue is created.
Attachments
Issue Links
- is duplicated by
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JRACLOUD-77759 We cant select values on Select List (Multiple choice) custom field from Create issue screen on some browser versions
- Closed
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JRACLOUD-77796 Unable to choose an option on two multi select custom fields during issue creation
- Closed
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JRACLOUD-77895 During issue creation, options selected in a multiple-choice custom field can't see choices selected when moving to the next field
- Closed
- is related to
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JRACLOUD-77732 When using a multiselect on a Transition screen the selection disappears on losing field focus
- Closed
- relates to
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JRACLOUD-77732 When using a multiselect on a Transition screen the selection disappears on losing field focus
- Closed