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Suggestion
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Resolution: Unresolved
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12
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51
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Jira Cloud does not currently provide a in product mechanism that would allow an admin to reset the site back to an empty site. Resetting a site is a common task as part of migration activities since many admins complete multiple dry runs prior to moving to production. This feature request is aimed at providing an in-app mechanism that allows for the content to be cleared gracefully without negatively affecting the users, groups, apps and licensing on a Jira Cloud instance.
As a workaround, we have the following options:
- Importing a blank site Jira import file
- Reset all data on the site but Unsubscribing/Resubscribing the Product
Notes on the available Workarounds
- Importing a blank backup on the Jira side could potentially also wipe any connected Confluence users from the DB which would require the Organization to reimport Confluence users which may not be an option if Confluence is already in use in production. The only way to avoid this issue would be to select Merge With Existing Users which may not be an option depending on how a customer may need to reset the site.
- Unsubcribing/resubscribing to the product can sometimes cause licensing issues (ECTL and other billing issues) and requires admins to engage with Migrations Support & CA Support to address. This can have the potential to affect/block production migrations.
- Unsubscribing from the product also causes all downloaded apps to be reset - so in cases where there are many apps installed, admins have to manually re-install all of the plugins.
- is cloned from
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CONFCLOUD-73036 Provide a mechanism to wipe all Confluence data from a given site
- Gathering Interest
- relates to
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JRACLOUD-69383 As an admin I want the ability to easily wipe all data from my Jira instance
- Closed
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BCLOUD-23185 Provide a mechanism to wipe all Bitbucket data from a given workspace
- Gathering Interest
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JRACLOUD-75672 Ability to reset host products (and delete all their data) on cloud instances programmatically
- Gathering Interest
- is related to
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- mentioned in
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