Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-75182

Links to Confluence pages broken or not appearing on new and old issue view

    XMLWordPrintable

Details

    Description

      Issue Summary:

      Broken links to Confluence pages are not visible in the new issue view. In the old issue view the error "wiki page failed to load" is displayed instead of the link.

      Steps to Reproduce

      1. Open an issue
      2. Link a confluence page in old or new issue view

      Expected Results:

      Ideally, the confluence links should have been visible as expected in the old issue view and new issue view

      Actual Results

      In the new issue view, sometimes the confluence links are not visible at all, some other times they show an error message like the one in below screenshot:

      In the old issue view, a "wiki page failed to load" ** error is displayed.

      Workaround

      Sometimes this issue is caused by some leftover Application Links pointing to an old Confluence site and it is enough to remove those application links by following the steps in: How to Remove Application Links via REST API

      However, in case this won't work, you may want to Contact Support in order to have this issue addressed.

      Attachments

        1. screenshot-1.png
          screenshot-1.png
          188 kB
        2. Screenshot 2020-11-16 at 19.54.16.png
          Screenshot 2020-11-16 at 19.54.16.png
          117 kB
        3. screenshot-3.png
          screenshot-3.png
          45 kB
        4. screenshot-6.png
          screenshot-6.png
          45 kB

        Issue Links

          Activity

            People

              Unassigned Unassigned
              629e3a9fbec4 Pritha Prasad (Inactive)
              Votes:
              15 Vote for this issue
              Watchers:
              23 Start watching this issue

              Dates

                Created:
                Updated: