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  1. Jira Platform Cloud
  2. JRACLOUD-73555

Generic error message in the new view when creating a sub task

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      Issue Summary

      If a project has a default assignee but the default assignee does not have the assignable user permission, when creating a subtask through the new issue view, users would be prompted a generic error message stating that

      We couldn't create the subtask

      Check your connection, then give it another try

      Steps to Reproduce

      1. Set default assignee on Project Settings details tab
      2. Make sure default assignee does not have the assignable user permission
      3. Go to any task and make sure you're in the new issue view
      4. Create sub task

      Expected Results

      Just like the old view, error message that states "The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off."

      Actual Results

      Generic error message is prompted

      Workaround

      Create sub task in the old view to see the error message or run the developer console to see the error. The error message is visible in Console log:

      {"errorMessages":[],"errors":{"assignee":"The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off."}}

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            [JRACLOUD-73555] Generic error message in the new view when creating a sub task

            Daniel made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 851155 ]
            Michal Keshet made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 750492 ]
            Em Ditchfield made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 673988 ]
            Em Ditchfield made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 626347 ]
            RS Dela Peña made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 638024 ]

            Virginia Morrone added a comment -

            Hi, 

            I still cannot create sub-tasks and the error has also changed: "We couldn't create the subtask. Field "summary" cannot be set. It is not on the appropriate screen, or unknown.". I've never seen this before. 

            Virginia Morrone added a comment - Hi,  I still cannot create sub-tasks and the error has also changed: "We couldn't create the subtask. Field "summary" cannot be set. It is not on the appropriate screen, or unknown.". I've never seen this before. 
            Gia Chan (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            Gia Chan (Inactive) added a comment -

            Hi everyone, thanks for your patience on this, we released a fix for improving create inline error message and it should be available for everyone now. If you still experience the error/issue after that, please comment here to let us know the specific case. Thanks Atlassian engineering.

            Gia Chan (Inactive) added a comment - Hi everyone, thanks for your patience on this, we released a fix for improving create inline error message and it should be available for everyone now. If you still experience the error/issue after that, please comment here to let us know the specific case. Thanks Atlassian engineering.
            SET Analytics Bot made changes -
            UIS Original: 30 New: 26
            Pushyami Gali made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

              8120ea81a5c1 Pushyami Gali
              mariffin Mohamed Hazwan Ariffin (Inactive)
              Affected customers:
              14 This affects my team
              Watchers:
              35 Start watching this issue

                Created:
                Updated:
                Resolved: