Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-73555

Generic error message in the new view when creating a sub task

    XMLWordPrintable

Details

    • Bug
    • Resolution: Fixed
    • High
    • Issue - View
    • None

    Description

      Issue Summary

      If a project has a default assignee but the default assignee does not have the assignable user permission, when creating a subtask through the new issue view, users would be prompted a generic error message stating that

      We couldn't create the subtask

      Check your connection, then give it another try

      Steps to Reproduce

      1. Set default assignee on Project Settings details tab
      2. Make sure default assignee does not have the assignable user permission
      3. Go to any task and make sure you're in the new issue view
      4. Create sub task

      Expected Results

      Just like the old view, error message that states "The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off."

      Actual Results

      Generic error message is prompted

      Workaround

      Create sub task in the old view to see the error message or run the developer console to see the error. The error message is visible in Console log:

      {"errorMessages":[],"errors":{"assignee":"The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off."}}
      

      Attachments

        1. image-2019-12-16-12-06-29-518.png
          184 kB
          Mohamed Hazwan Ariffin
        2. image-2019-12-16-12-07-27-827.png
          231 kB
          Mohamed Hazwan Ariffin

        Issue Links

          Activity

            People

              8120ea81a5c1 Pushyami Gali
              mariffin Mohamed Hazwan Ariffin (Inactive)
              Votes:
              14 Vote for this issue
              Watchers:
              35 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: