Notifications sending user Account ID instead of full name

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    • 45
    • Severity 3 - Minor
    • 20

      Issue Summary

      When using having the user preference for Email notifications format set to Text the email notifications from JIRA will contain the user's Account ID instead of their full name.
      https://atl-vertigo-kasper.atlassian.net/secure/ViewPersonalSettings.jspa

      Steps to Reproduce

      1. Set your notifications format to Text at: 
        https://{instance}.atlassian.net/secure/ViewPersonalSettings.jspa
      1. Have another user mentioning you on a ticket or comment.

      Expected Results

      The notification sent to your email should contain the user's full name.

      Actual Results

      The notification received only have the user Account ID:

      Workaround

      This will apply the change to all users to from your instance.

      1. Go to 
        <your site name>.atlassian.net/secure/admin/ViewUserDefaultSettings.jspa
      1. Click Edit default values
      2. Select HTML from the Email format dropdown
      3. Click Update
      4. Click Apply

        1. image-2024-01-02-20-12-02-192.png
          101 kB
          Anusha Rutnam
        2. image-2024-01-02-20-23-30-031.png
          415 kB
          Anusha Rutnam
        3. Screen_Shot_2019-08-20_at_18_31_37.png
          81 kB
          André K.
        4. screenshot-1.png
          293 kB
          Anusha Rutnam
        5. screenshot-2.png
          101 kB
          Anusha Rutnam
        6. screenshot-3.png
          415 kB
          Anusha Rutnam

            Assignee:
            Unassigned
            Reporter:
            André K. (Inactive)
            Votes:
            50 Vote for this issue
            Watchers:
            69 Start watching this issue

              Created:
              Updated:
              Resolved: