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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: Notification - Email
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45
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Severity 3 - Minor
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20
Issue Summary
When using having the user preference for Email notifications format set to Text the email notifications from JIRA will contain the user's Account ID instead of their full name.
https://atl-vertigo-kasper.atlassian.net/secure/ViewPersonalSettings.jspa
Steps to Reproduce
- Set your notifications format to Text at:
https://{instance}.atlassian.net/secure/ViewPersonalSettings.jspa
- Have another user mentioning you on a ticket or comment.
Expected Results
The notification sent to your email should contain the user's full name.
Actual Results
The notification received only have the user Account ID:
Workaround
This will apply the change to all users to from your instance.
- Go to
<your site name>.atlassian.net/secure/admin/ViewUserDefaultSettings.jspa
- Click Edit default values
- Select HTML from the Email format dropdown
- Click Update
- Click Apply
- is duplicated by
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JRACLOUD-77268 Email notification in text format to show user name
- Closed
- is related to
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- Closed
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- Closed
- has action
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JLOVEP-539 Loading...
- mentioned in
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