Details
-
Bug
-
Resolution: Duplicate
-
Low
-
None
-
Severity 3 - Minor
-
Description
Issue Summary
When mentioning a user, the notifications received in text format uses the AccountID instead of the readable display name. This makes the mention notation unusable in the notification.
Steps to Reproduce
- As User A, go to Personal Settings
- Change the Email notifications format from HTML to Text
- Mention User A in a Jira comment
- Check the notification email.
Expected Results
The mention should indicate the name of the user being mentioned.
[~UserA] [~UserA:accountid]
Actual Results
The mention is only indicating the AccountID
[~accountid:xxxxxxxxxxxx]
Workaround
As the receiving user, switch to HTML notifications.
Attachments
Issue Links
- relates to
-
JRACLOUD-72779 Notifications sending user Account ID instead of full name
- Long Term Backlog