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  1. Jira Cloud
  2. JRACLOUD-72926

Mentions in text format notifications uses the accountID

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    Description

      Issue Summary

      When mentioning a user, the notifications received in text format uses the AccountID instead of the readable display name. This makes the mention notation unusable in the notification.

      Steps to Reproduce

      1. As User A, go to Personal Settings
      2. Change the Email notifications format from HTML to Text
      3. Mention User A in a Jira comment
      4. Check the notification email.

      Expected Results

      The mention should indicate the name of the user being mentioned.

      [~UserA]
      [~UserA:accountid]
      

      Actual Results

      The mention is only indicating the AccountID

      [~accountid:xxxxxxxxxxxx]
      

      Workaround

      As the receiving user, switch to HTML notifications.

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              Unassigned Unassigned
              rmacalinao Ramon M
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              Dates

                Created:
                Updated:
                Resolved: