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  1. Jira Platform Cloud
  2. JRACLOUD-70555 New Issue View in Jira Cloud
  3. JRACLOUD-72173

Keyboard Shortcuts like e, l, Shift-CTRL-B and also the (.) search for issue fields do not work as expected in Jira new issue view

      Atlassian Update - 16 November 2020

      This ticket is tracking two seperate issues which have duplicate tickets.

      1. Missing keyboard shortcuts in the new issue view. See: JRACLOUD-69301
      2. Missing fully-functional dot "." menu. See: JRACLOUD-71827

      In order to make sure that we are able to accurately communicate the progress we are going to close this ticket in place of the two issue linked above. Please follow each of these tickets, if you are not already.

      Issue description

      A few Keyboard Shortcuts like e,l, Shift-CTRL-B and also the (.) search for issue fields do not work as expected in Jira new issue view.
      Other shortcuts like a work well.
      It affects only the new issue view. In the old issue view, the keyboard shortcuts work well.

      Steps to replicate the issue

      Open an issue
      Press e to edit issue
      Press l to update the labels

      Expected Behavior

      To be able to edit issue

      Current Behavior

      The keyboard shortcut doesn't function at all

            [JRACLOUD-72173] Keyboard Shortcuts like e, l, Shift-CTRL-B and also the (.) search for issue fields do not work as expected in Jira new issue view

            Matthew Canham made changes -
            Description Original: {panel:title=Atlassian Update - 16 October 2020|borderStyle=solid|borderColor=#2684ff|titleBGColor=#2684ff|bgColor=#ffffff}
            Hi everyone, work to bring the fully-functional dot "." menu to the new issue view is now underway. We will be tracking this work on JRACLOUD-71827, please follow there for updates as we progress.
            {panel}
            h3. Issue description
            A few Keyboard Shortcuts like *e*,*l*, *Shift-CTRL-B* and also the *(.)* search for issue fields do not work as expected in Jira new issue view.
            Other shortcuts like *a* work well.
            It affects only the new issue view. In the old issue view, the keyboard shortcuts work well.

            h3. Steps to replicate the issue
            Open an issue
            Press *e* to edit issue
            Press *l* to update the labels

            h3. Expected Behavior
            To be able to edit issue

            h3. Current Behavior
            The keyboard shortcut doesn't function at all
            New: {panel:title=Atlassian Update - 16 November 2020|borderStyle=solid|borderColor=#2684ff|titleBGColor=#2684ff|bgColor=#ffffff}
            This ticket is tracking two seperate issues which have duplicate tickets.
             # Missing keyboard shortcuts in the new issue view. See: JRACLOUD-69301
             # Missing fully-functional dot "." menu. See: JRACLOUD-71827

            In order to make sure that we are able to accurately communicate the progress we are going to close this ticket in place of the two issue linked above. Please follow each of these tickets, if you are not already.
            {panel}
            h3. Issue description
            A few Keyboard Shortcuts like *e*,*l*, *Shift-CTRL-B* and also the *(.)* search for issue fields do not work as expected in Jira new issue view.
            Other shortcuts like *a* work well.
            It affects only the new issue view. In the old issue view, the keyboard shortcuts work well.

            h3. Steps to replicate the issue
            Open an issue
            Press *e* to edit issue
            Press *l* to update the labels

            h3. Expected Behavior
            To be able to edit issue

            h3. Current Behavior
            The keyboard shortcut doesn't function at all
            Matthew Canham made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            Hi everyone, thank you for your engagement on this issue.

            This ticket is tracking two seperate issues which have duplicate tickets.

            1. Missing keyboard shortcuts in the new issue view. See: JRACLOUD-69301
            2. Missing fully-functional dot "." menu. See: JRACLOUD-71827

            In order to make sure that we are able to accurately communicate the progress we are going to close this ticket in place of the two issue linked above. Please follow each of these tickets, if you are not already.

            Matthew Canham added a comment - Hi everyone, thank you for your engagement on this issue. This ticket is tracking two seperate issues which have duplicate tickets. Missing keyboard shortcuts in the new issue view. See:  JRACLOUD-69301 Missing fully-functional dot "." menu. See:  JRACLOUD-71827 In order to make sure that we are able to accurately communicate the progress we are going to close this ticket in place of the two issue linked above. Please follow each of these tickets, if you are not already.
            Loretta Brunette made changes -
            Labels Original: accessibility blue New: accessibility blue issue-view-shortcuts

            Greg D added a comment -

            Hey everyone, I know this is not all of the shortcuts that you are looking for, but just an fyi that the "L" works in new view but you just need to make sure it is actually on the edit screen for the issue (it is not there by default like the old view).  And it needs to be a primary context field (if it is secondary and does not have a value, the "L" key will still put your cursor into the field, but it will not allow you to set the label until you click "Show more"... you will then see that your cursor is already in the Labels field and the label search pops up).

            FYI, all default fields can now actually be fully hidden or reorganized in the new view (which is a good feature, but you just need to know about some of the little quirks like the "L" and "A" shortcut keys if you move those fields around to where they are not primary).

            The "e" doesn't work because there are no edit screens in new issue view and you are already on the edit screen.

            The "." currently works when you are an Admin as it lets you navigate throughout the Jira instance to the administration sections (e.g. Workflows, Screens, Custom Fields, etc).  Hopefully it will again have the actions that you all need along with the Admin stuff (which are critical to navigate the full site).

            Functioning now:  i = Assign to Me; a = assignee field if it is visible; m = comment; l = labels if it is visible; w = watch; . = admin

             

            Greg D added a comment - Hey everyone, I know this is not all of the shortcuts that you are looking for, but just an fyi that the "L" works in new view but you just need to make sure it is actually on the edit screen for the issue (it is not there by default like the old view).  And it needs to be a primary context field (if it is secondary and does not have a value, the "L" key will still put your cursor into the field, but it will not allow you to set the label until you click "Show more"... you will then see that your cursor is already in the Labels field and the label search pops up). FYI, all default fields can now actually be fully hidden or reorganized in the new view (which is a good feature, but you just need to know about some of the little quirks like the "L" and "A" shortcut keys if you move those fields around to where they are not primary). The "e" doesn't work because there are no edit screens in new issue view and you are already on the edit screen. The "." currently works when you are an Admin as it lets you navigate throughout the Jira instance to the administration sections (e.g. Workflows, Screens, Custom Fields, etc).  Hopefully it will again have the actions that you all need along with the Admin stuff (which are critical to navigate the full site). Functioning now:  i = Assign to Me; a = assignee field if it is visible; m = comment; l = labels if it is visible; w = watch; . = admin  
            Matthew Canham made changes -
            Description Original: h3. Issue description
            A few Keyboard Shortcuts like *e*,*l*, *Shift-CTRL-B* and also the *(.)* search for issue fields do not work as expected in Jira new issue view.
            Other shortcuts like *a* work well.
            It affects only the new issue view. In the old issue view, the keyboard shortcuts work well.

            h3. Steps to replicate the issue
            Open an issue
            Press *e* to edit issue
            Press *l* to update the labels

            h3. Expected Behavior
            To be able to edit issue

            h3. Current Behavior
            The keyboard shortcut doesn't function at all
            New: {panel:title=Atlassian Update - 16 October 2020|borderStyle=solid|borderColor=#2684ff|titleBGColor=#2684ff|bgColor=#ffffff}
            Hi everyone, work to bring the fully-functional dot "." menu to the new issue view is now underway. We will be tracking this work on JRACLOUD-71827, please follow there for updates as we progress.
            {panel}
            h3. Issue description
            A few Keyboard Shortcuts like *e*,*l*, *Shift-CTRL-B* and also the *(.)* search for issue fields do not work as expected in Jira new issue view.
            Other shortcuts like *a* work well.
            It affects only the new issue view. In the old issue view, the keyboard shortcuts work well.

            h3. Steps to replicate the issue
            Open an issue
            Press *e* to edit issue
            Press *l* to update the labels

            h3. Expected Behavior
            To be able to edit issue

            h3. Current Behavior
            The keyboard shortcut doesn't function at all
            Belto made changes -
            Link New: This issue relates to JRACLOUD-73073 [ JRACLOUD-73073 ]
            Michael Tokar made changes -
            Link New: This issue is related to JRACLOUD-71827 [ JRACLOUD-71827 ]
            Michael Tokar made changes -
            Link New: This issue is related to JRACLOUD-69028 [ JRACLOUD-69028 ]
            Michael Tokar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 509288 ]

              Unassigned Unassigned
              ssuvarna@atlassian.com Shwetha Suvarna
              Votes:
              79 Vote for this issue
              Watchers:
              47 Start watching this issue

                Created:
                Updated:
                Resolved: