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  1. Jira Cloud
  2. JRACLOUD-71792

Add SVG fallback to handle Account Avatars

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    Description

      Description

      Although most email clients support SVG files, some of them still do not. In some cases, Outlook has problems with handling these files, causing them to be displayed as broken images.

      Jira uses SVG images in profile avatars. When sending notifications about events triggered from within the application, sometimes these notifications will be displayed with broken images, which is a poor user experience.

      Expected behavior

      Avatar images should always be displayed. In case they could not be displayed, an alternative should exist so that the client could process the email accordingly

      Actual behavior

      Some clients cannot handle SVG images and therefore present a broken icon:

      Suggestion

      Add some kind of fallback to handle cases where client is unable to process this type of image

      Attachments

        Issue Links

          duplicates

          Suggestion - JRACLOUD-69315 Use .jpeg or .png for default avatars as some mail clients doesn't support .svg images

          • Closed

          Suggestion - JRACLOUD-47728 As admin, would like SVG image format render to PNG format when sending email notifications

          • Gathering Interest
          is related to

          Suggestion - JSDCLOUD-3121 As admin, would like SVG image format render to PNG format when sending email notifications

          • Closed

          Suggestion - JRACLOUD-43512 Support for custom SVG avatars.

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-59523 Default avatar image not loading in notifications

          • Low - Low priority issues
          • Closed

          Suggestion - JRACLOUD-47728 As admin, would like SVG image format render to PNG format when sending email notifications

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              lhubert@atlassian.com Leonardo H
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              Dates

                Created:
                Updated:
                Resolved: