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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-70555 New Issue View in Jira Cloud
  3. JRACLOUD-71521

Accessing a focuzed comment of an issue will take users to the "old view"

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    Details

    • Type: Sub-task
    • Status: Open (View Workflow)
    • Priority: Low
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Issue - View
    • Labels:
      None

      Description

      Summary

      When users access a notification or a most recent action on an issue where the URL leads to a focuzed comment, Jira will ignore the setting of the "New Jira Issue View" of the "Labs" section of the user profile and will display the issue in the "old" issue view. This is also applicable to Next-gen projects (where it is expected that only the "New Jira Issue View" is available).

      Video:
      JRACLOUD-71521.mp4

      Steps to Reproduce

      • Log in as a user on a Jira Cloud instance;
      • Access a notification of a comment on an issue (for example);

      Expected Results

      • Jira respects the user setting for the "New Jira Issue View" on the "Labs" section of the user profile.

      Actual Results

      • The issue is opened in the "old" issue view.

      Workaround(s)

      • Delete everything after (including) the ? in the URL (Although this will "unfocus" the comment of the issue).

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            Assignee:
            Unassigned
            Reporter:
            rgebhardt@atlassian.com Ricardo Gebhardt (Inactive)
            Votes:
            6 Vote for this issue
            Watchers:
            8 Start watching this issue

              Dates

              Created:
              Updated: