Hi everyone,

We are rolling out a new attachment experience in JSW and JSD beginning today. You will be able to switch between a list view and the existing strip view, you'll also be able to download all attachments in a zip file.

When the new attachment experience reaches your instance over the next week please feel free to leave any feedback here.

Hi all, I'm a product manager for JSD and really appreciate you taking the time to share your thoughts here.

If you are a Jira Service Desk user, I would love to hear about your experiences with the new issue view to better understand how we can serve your needs.

Please click here to book a meeting and we can take it from there.

https://calendly.com/jgonsalkorale/new-issue-view-in-jira-service-desk

Kind regards,

Jehan

Jira Service Desk

Hello everyone,

Download all for Jira Service Desk is now available for all users. You can access download all via the activity menu in the top right of an issue. See this [Atlassian Community|https://community.atlassian.com/t5/Jira-articles/Download-all-attachments-for-Jira-Service-Desk/ba-p/1394760] post for more detailed instructions.

Kind regards,

Matt

Hi Carlos,

To begin with attachments will be able to be sorted by file name, file size, and upload date. We expect to begin rolling these changes out to Jira Service Desk at the end of next week and Jira Software at a later date.

Kind regards,

Matt

Hello,

Would it be possible in addition to sort the attachments by "author" a.k.a "uploader"? Or, even better, to be able to configure the sorting options offered? The lack of this feature is really complicating the life of a couple of team I am consultant for.

Thanks a lot!

Hi everyone,

My name is Matt, I'm a PM on the Jira Cloud team. As we being rolling out download all to the Jira family (starting with JSD in the coming weeks) I'll be here to answer any questions or receive any feedback that you may have.

Matt

Hey Chris,

I'll jump in to help you out on this (since I use the work-around with a custom post function).  The KEY is not the same thing as the issue "id".  Issue Keys can change (when you move an issue between projects), but the issue id will always remain the same.  The fancy word for this is that an issue id is immutable and that is why it is used as the back-end identifier.

An easy way to find what a particular issue's key is, is to go to the ellipsis on the top right of a particular issue and "Export XML" and then close to the top, you will see the id right next to the key:  e.g. <key id="67390">KEY-11468</key>

You can then use that id in REST API and this attachment url amongst other things to do what you need.  In your example you would have seen that 67390 value.  You should be able to grab the id of the issue with your Python tool that you built.

On the initial create transition in the workflow (or the very first transition that might have an attachment that you care about), I stamp a custom field called "Download All Attachments" with https://<JIRA_Domain>/secure/attachmentzip/<Issue_ID>.zip with the id of that particular issue.... then it is a clickable link for anyone to use going forward in New View.

It would be nice to have this in the UI, but I really hope that they first work on making existing attachments usable in Comments and on Transition Screens in New Issue View (and make them render by file name when called).  That is far more important since there is no workaround at all.

Anyway, hope this helps!

I've just noticed that the workaround 

https://<JIRA_Domain>/secure/attachmentzip/<Issue_ID>.zip

Doesn't quite work out, so in my example, the issue id is "key-11468.zip", which doesn't work, when I switch to "old view" and check the download url for all attachments, the file is "67390.zip"

I'm fine with using the above method to download the files, because I can add it to a tool I developed in Python that acts as a shortcut for a lot of Jira functions, and it would be pretty easy to have a text box where you paste the "key-NNNN" (N represents a number), but I don't know where or what the issue id actually is.

Is there maybe a way to download all of the attachments using the API?

Honestly, it would be prefered to just have a "Download all attachments" button in the new view, however, seeing as how this ticket has been open since August 2018, marked as a low priority, and an update from a month ago stating that this might be addressed/resolved in 4 weeks, I'm not feeling very optimistic that this will get addressed anytime soon.

51f9c6b3371b this is something that we are aware users are asking for. We know that our JSD users, in particular, really need this. This is being tracked over on: https://jira.atlassian.com/browse/JRACLOUD-73397

Thanks Matthew - I forgot to add earlier, while a download all feature is key for us, so is having the attachments all grouped together in one area of the issue view. This way we can easily see all attached files, instead of scrolling through the list of comments.