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  1. Jira Platform Cloud
  2. JRACLOUD-70555 New Issue View in Jira Cloud
  3. JRACLOUD-69231

Comment restriction is missing from the new issue detail view

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      Atlassian Update - 16 Dec 2019

      Hi Everyone,

      I want to provide a quick update for this topic. this feature Restricted comments is now available for all users on classic projects in Jira cloud.

      Thanks for your patience and we advise you to use the new issue view again if you previously opted out because of missing this feature. You can do so via your Settings > Jira Labs section will have a 'new issue view' toggle to turn it on.

      Regards,

      Atlassian

      Atlassian Update - 11 Dec 2019

      Hi Everyone,

      I want to provide a quick update for this topic. We have started rolling out this feature Restricted comments this week and hopefully, it will be available for all classic project customers in the next couple of weeks.

      In the meantime, you can opt out of this new issue experience via your Personal Settings > Jira Labs section will have a 'new issue view' toggle to turn it on or off. We will not be disabling this opt-out option until we have rebuilt all the key features of the Jira issues experience you have come to know and love.

      Regards,

      Atlassian

      Atlassian Update - 10 Dec 2019

      Hi Everyone,

      I want to provide a quick update for this topic. We are planning to start the rollout of this feature Restricted comments this month and hopefully, it will be available for all classic project customers early Jan and it will include all the existing functionality that was on the old issue view. I know this has taken a while to build out, but rebuilding Jira issues is no small feat, so we very much appreciate your patience on this.

      In the meantime, you can opt out of this new issue experience via your Personal Settings > Jira Labs section will have a 'new issue view' toggle to turn it on or off. We will not be disabling this opt-out option until we have rebuilt all the key features of the Jira issues experience you have come to know and love.

      Regards,

      Atlassian

      Atlassian Update - 25 Nov 2019

      Hi Everyone,

      I want to provide a quick update for this topic. We have started the work on this feature, Restricted comments, and aiming to roll it out in the next couple of months and it will include all the existing functionality that was on the old issue view. I know this has taken a while to build out, but rebuilding Jira issues is no small feat, so we very much appreciate your patience on this.

      In the meantime, you can opt out of this new issue experience via your Personal Settings > Jira Labs section will have a 'new issue view' toggle to turn it on or off. We will not be disabling this opt-out option until we have rebuilt all the key features of the Jira issues experience you have come to know and love.

      Regards,

      Atlassian

      Atlassian Update - 30 Nov 2018

      Hi Everyone,

      I want to provide a quick update for this topic. We have been building and rolling out the new issue view for some time now, and there are still some key pieces of missing functionality that we are eager to build but have not gotten to yet, Restricted comments being one of them. 

      We are currently working on several other features and improvements for the new view. A few examples that are a higher priority now are adding back the ability to manager watchers and the ability to order your custom order fields.

      We have planned to start work on this feature, Restricted comments, in the next few months and it will include all the existing functionality that was on the old issue view. I know this has taken a while to build out, but rebuilding Jira issues is no small feat, so we very much appreciate your patience on this.

      In the meantime, you can opt out of this new issue experience via your Personal Settings > Jira Labs section will have a 'new issue view' toggle to turn it on or off. We will not be disabling this opt-out option until we have rebuilt all the key features of the Jira issues experience you have come to know and love.

      Regards,

      Atlassian

       

      Summary

      On the new issue detail view, the option to restrict comments is missing on the comment field on the issue. 

       

      Environment (Optional - If Applicable)

      Instances having the " New Issue detail view" option enabled.

      Steps to Reproduce

      1. Navigate to a board 
      2. Select an issue from the board to open the issue detailed view pop-up
      3. Click on the comment field

      Expected Results

      The padlock icon should appear on the comment field to allow comment restriction.

      Actual Results 

      The padlock icon is missing. 

      Notes

      This also effects any Jira Service Desk issues. It prevents the "Internal Comment" button from showing up if a Jira Service Desk Issue is viewed in this way via a board.

      Workaround

       

      You can disable the new issue view by either:

      • Click on your avatar (bottom  left section of the screen), Select Personal Settings and switch of the switch under "Atlassian Labs"
      • Add ?oldIssueView=true to the url of the issues you want to see using the old UI

      However, as mentioned in the personal settings page, please note that:

      The new issue view is on for all business boards and next-gen projects, so this won't affect them.

        1. How to disable 'New Jira issue view'.png
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          image-2018-01-12-17-42-23-766.png
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            [JRACLOUD-69231] Comment restriction is missing from the new issue detail view

            Support Team added a comment -

            This is incorrect now with the old issue view inaccessible . What are we meant to do for internal and external comments/hiding comments..?

             

            Support Team added a comment - This is incorrect now with the old issue view inaccessible . What are we meant to do for internal and external comments/hiding comments..?  

            Mindi Stoneberg added a comment -

            Hey Avinod -

             

            In the project you need to set issue security.

            Go to your project -> Project Settings -> Issue security -> select your scheme that you created.

            Mindi Stoneberg added a comment - Hey Avinod -   In the project you need to set issue security. Go to your project -> Project Settings -> Issue security -> select your scheme that you created.

            avinod added a comment - - edited

            Hi Mindi,

            Sorry I lost track of this request. Can you please be more specific if something needs to be enabled in the Issue Security ?

            avinod added a comment - - edited Hi Mindi, Sorry I lost track of this request. Can you please be more specific if something needs to be enabled in the Issue Security ?

            Mindi Stoneberg added a comment -

            Have you configured the Issue Security within your project settings?

            Mindi Stoneberg added a comment - Have you configured the Issue Security within your project settings?

            avinod added a comment -

            Hi Team,

             

            I am still unable to get the padlock option to restrict comments on my Jira issue screen. Please help!!! 
            The below settings already enabled:

            System --> General Configuration --> Comment visibility --> Groups & Project Roles

             

            avinod added a comment - Hi Team,   I am still unable to get the padlock option to restrict comments on my Jira issue screen. Please help!!!  The below settings already enabled: System --> General Configuration --> Comment visibility --> Groups & Project Roles  

            Daniel Walldal Wiig added a comment -

            Hi Yousef.

             

            Is this going to be fixed for Service Desk projects as well for new view? As this doesn't seem to be fixed there

            Daniel Walldal Wiig added a comment - Hi Yousef.   Is this going to be fixed for Service Desk projects as well for new view? As this doesn't seem to be fixed there

            Yousef Abusamak added a comment -
            Atlassian Update - 11 Dec 2019

            Hi Everyone,

            I want to provide a quick update for this topic. We have started rolling out this feature Restricted comments this week and hopefully, it will be available for all classic project customers in the next couple of weeks.

            In the meantime, you can opt out of this new issue experience via your Personal Settings > Jira Labs section will have a 'new issue view' toggle to turn it on or off. We will not be disabling this opt-out option until we have rebuilt all the key features of the Jira issues experience you have come to know and love.

            Regards,

            Atlassian

            Yousef Abusamak added a comment - Atlassian Update - 11 Dec 2019 Hi Everyone, I want to provide a quick update for this topic. We have started rolling out this feature Restricted comments this week and hopefully, it will be available for all classic project customers in the next couple of weeks. In the meantime, you can opt out of this new issue experience via your Personal Settings > Jira Labs section will have a 'new issue view' toggle to turn it on or off. We will not be disabling this opt-out option until we have rebuilt all the key features of the Jira issues experience you have come to know and love. Regards, Atlassian

            Bridget Feierabend added a comment -

            Hi Yousef,
            I was just wondering if there is an eta on this being rolled out since it was picked up for development 20 days ago?
            Thanks. 

            Bridget Feierabend added a comment - Hi Yousef, I was just wondering if there is an eta on this being rolled out since it was picked up for development 20 days ago? Thanks. 

            Yousef Abusamak added a comment -

            This feature is now in development and should be rolled out soon.

            Yousef Abusamak added a comment - This feature is now in development and should be rolled out soon.

            Drew Heasman added a comment -

            Paulo, Dario - thanks I can see this now.

            Drew Heasman added a comment - Paulo, Dario - thanks I can see this now.

              Unassigned Unassigned
              enasef Eithar N. (Inactive)
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                Created:
                Updated:
                Resolved: