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  1. Jira Platform Cloud
  2. JRACLOUD-67655

Incoming Mail Servers Show Null After the Import/Migration

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      Summary

       After performing an import from another instance, the incoming mail servers are not imported as expected.
       

      Environment

      • Cloud to Cloud migration
      • Server to Cloud migration

      Steps to Reproduce

      1. On instance A, create some custom incoming mail servers
      2. Generate a backup
      3. Import the data to instance B

      Expected Results

      The configurations of incoming mail servers on instance B should be the same as instance A.

      Actual Results

      The incoming mail servers are imported but with NULL data:

      Application logs:
      Logs showed the import was done successfully (no error logs).

      Workaround  

      Recreate the incoming mail servers.

              Unassigned Unassigned
              cteh Ting (Chiou Ting Teh)
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                Created:
                Updated:
                Resolved: