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  1. Jira Cloud
  2. JRACLOUD-67378

Filter Subscription emails should not be sent to deactivated users.

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    Description

      Summary

      Email Filter Subscriptions are still sent after an user is marked as deactivated.

      Steps to Reproduce

      1. Create a user belonging to jira-users group
      2. Deactivate the user
      3. Create a filter and subscribed to jira-users group
        • Filter used: issuekey in issueHistory() ORDER BY lastViewed DESC
        • Ticked the option to still send an email even there's no issue found.

      Expected Results

      JIRA would send subscriptions only to active users.

      Actual Results

      All users belonging to the jira-users group receive the filter subscription email, regardless of being deactivated.

      Notes

      None

      Workaround:

      Contact Atlassian Support by opening a support request in support.atlassian.com and ask to have the filter subscriptions for the removed users deleted.

      Attachments

        1. screenshot-1.png
          346 kB
          Emrah Kocaman
        2. screenshot-2.png
          75 kB
          Emrah Kocaman

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              kshekhar Kiran
              akhan@atlassian.com Asim K
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              Dates

                Created:
                Updated:
                Resolved: