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  1. Jira Cloud
  2. JRACLOUD-65476

JIRA backup hangs when using IE11

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    Description

      Summary

      JIRA backup hangs when using IE11

      Environment

      • IE11

      Steps to Reproduce

      1. Access a JIRA instance using IE11
      2. Go to backup manager and click on Create Backup

      Expected Results

      A .zip file should be generated and displayed on the page

      Actual Results

      Creating backup keeps spinning as if the .ZIP file wasn't ready yet but, it's possible
      to see in jlog that backup process was completed.
      Also, when you access the Backup Manager page using another browser it's possible to see that the .zip file
      was created and is available for download.
      The below exception is thrown in the browser logs:

      SCRIPT438: Object doesn't support property or method 'includes' File: com.atlassian.ondemand.backupmanager.ondemand-backup-manager-jira:resources.js, Line: 104, Column: 8

       

      Notes

      Tested the same process with Mozilla and Chrome, with this browser creating backup worked fine.
      Tried to refresh Create Backup page in IE11 without success.

      Workaround

      Create backup using Mozilla or Chrome. Or if the backup was already created using IE11 you can simply access the Backup Manager page using a modern browser like Firefox, Chrome or Edge and the link will be displayed there.

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              Unassigned Unassigned
              7042b0ea6b69 Lance Lewis
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              Dates

                Created:
                Updated:
                Resolved: