Details
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Bug
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Resolution: Timed out
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Medium
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18
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Severity 3 - Minor
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Description
Summary
JIRA backup hangs when using IE11
Environment
- IE11
Steps to Reproduce
- Access a JIRA instance using IE11
- Go to backup manager and click on Create Backup
Expected Results
A .zip file should be generated and displayed on the page
Actual Results
Creating backup keeps spinning as if the .ZIP file wasn't ready yet but, it's possible
to see in jlog that backup process was completed.
Also, when you access the Backup Manager page using another browser it's possible to see that the .zip file
was created and is available for download.
The below exception is thrown in the browser logs:
SCRIPT438: Object doesn't support property or method 'includes' File: com.atlassian.ondemand.backupmanager.ondemand-backup-manager-jira:resources.js, Line: 104, Column: 8
Notes
Tested the same process with Mozilla and Chrome, with this browser creating backup worked fine.
Tried to refresh Create Backup page in IE11 without success.
Workaround
Create backup using Mozilla or Chrome. Or if the backup was already created using IE11 you can simply access the Backup Manager page using a modern browser like Firefox, Chrome or Edge and the link will be displayed there.
Attachments
Issue Links
- is duplicated by
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JRACLOUD-66883 JIRA Backup Manager result isn't showing up on IE11
- Closed
- is related to
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JRASERVER-63381 Creating a JIRA backup using Internet Explorer never presents the link to download the file
- Closed
- relates to
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CONFCLOUD-53499 Confluence backup hangs when using IE11
- Closed
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JRASERVER-63381 Creating a JIRA backup using Internet Explorer never presents the link to download the file
- Closed
- caused by
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VPP-2696 Loading...
- mentioned in
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