Details
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Bug
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Resolution: Duplicate
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Low
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None
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None
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None
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Severity 3 - Minor
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Description
NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.
Summary
Creating a JIRA backup using Internet Explorer never presents the link with the create file to be downloaded, it's just stuck at the "Exporting data" message or "Please wait" message if the page is refreshed.
Environment
JIRA Cloud version 1000.586.0
Internet Explorer 11
Steps to Reproduce
- Using Internet Explorer 11 go to JIRA administration > System > Backup manager
- Click the Create backup for Cloud or Server buttons
Expected Results
After the contents are exported a link should be presented to download the backup file.
Actual Results
The page is stuck with the "Exporting files" message and if the page is refreshed the message changes to "Please wait" but the link to download the files never appears
Workaround
Using another modern browser like Firefox, Chrome or Edge, access the Backup Manager page and you should see the link to download the file there.
Attachments
Issue Links
- is related to
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JRACLOUD-65476 JIRA backup hangs when using IE11
- Closed
- relates to
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JRACLOUD-65476 JIRA backup hangs when using IE11
- Closed
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JRACLOUD-63381 Creating a JIRA backup using Internet Explorer never presents the link to download the file
- Closed