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  1. Jira Data Center
  2. JRASERVER-63381

Creating a JIRA backup using Internet Explorer never presents the link to download the file

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • None
    • None

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      Creating a JIRA backup using Internet Explorer never presents the link with the create file to be downloaded, it's just stuck at the "Exporting data" message or "Please wait" message if the page is refreshed.

      Environment

      JIRA Cloud version 1000.586.0
      Internet Explorer 11

      Steps to Reproduce

      1. Using Internet Explorer 11 go to JIRA administration > System > Backup manager
      2. Click the Create backup for Cloud or Server buttons

      Expected Results

      After the contents are exported a link should be presented to download the backup file.

      Actual Results

      The page is stuck with the "Exporting files" message and if the page is refreshed the message changes to "Please wait" but the link to download the files never appears

      Workaround

      Using another modern browser like Firefox, Chrome or Edge, access the Backup Manager page and you should see the link to download the file there.

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              Unassigned Unassigned
              fwillig Felipevsw (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: