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  1. Jira Platform Cloud
  2. JRACLOUD-47545

Icon of custom issue type not shown in email notification

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      Icon of custom issue type is not shown in email notification to users.

      Environment

      6.4.11, 6.4.12

      Steps to Reproduce

      1) Create a custom issue type.
      2) Choose a random icon provided in JIRA.
      3) When user receive notification from JIRA related to this particular issue type, the icon of this issue type won't be shown.

      Expected Results

      Email notification should display the custom issue type's icon selected in JIRA.

      Actual Results

      Icons not displayed in email notification.

      Workaround

      Currently there is no workaround for this issue.

        1. Screenshot from 2015-11-30 18-31-00.png
          28 kB
          Vicknesh Shanmugam
        2. image-2021-04-13-12-04-08-840.png
          45 kB
          Priyadharshini CS
        3. image-2021-04-13-12-08-14-659.png
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          Priyadharshini CS
        4. image-2021-04-13-12-08-48-191.png
          42 kB
          Priyadharshini CS
        5. image-2021-04-13-12-10-01-434.png
          134 kB
          Priyadharshini CS
        6. screenshot-1.png
          133 kB
          Gino S
        7. screenshot-2.png
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          Gino S
        8. resolved - outlook.png
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          Angel Thanur
        9. resolved - jira icon.png
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          Angel Thanur
        10. resolved - uploaded icon.png
          70 kB
          Angel Thanur

              ohookins@atlassian.com Oliver Hookins (Inactive)
              vshanmugam Vicknesh Shanmugam (Inactive)
              Votes:
              14 Vote for this issue
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: