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Type: Suggestion
Resolution: Fixed
Component/s: Notification - Email
Labels:
- affects-server

UIS:
1
Support reference count:
4
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Description

NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

Because the mentions email does not contain the issue key in the summary our (stock) mail handler creates a new issue when users reply to a mention via email.

I have updated our subject/issuementioned.vm to be:
($issue.key) #if($remoteUser)${remoteUser.displayName}#else$i18n.getText("common.words.anonymous")#end $i18n.getText("jira.mentions.mentioned.you")

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screen-capture-3.png
26 kB
04/Apr/2012 10:15 PM
screenshot-1.png
385 kB
19/Oct/2023 3:26 AM

Issue Links

is duplicated by

JRACLOUD-33055 Add issue key to @mention notification mail

Closed

is related to

JRACLOUD-28645 Allow option to configure JIRA "mention" e-mails to come from JIRA's address, not from the individual sender.

Closed

JRACLOUD-78967 Mention emails should contain the issue summary

Closed

JRASERVER-27798 Mention email notification does not contain issue key in subject line

Gathering Interest

relates to

JRACLOUD-27315 Mention emails should contain the issue title

Closed

JRACLOUD-30852 Mention replies should work like JIRA notification replies

Closed

JRACLOUD-31470 Comment-by-email does not work for @mention emails

Closed

(2 relates to)

Activity

People

Assignee:: Unassigned

Reporter:: Praecipio Consulting

Votes:: 54 Vote for this issue

Watchers:: 40 Start watching this issue

Dates

Created:: 04/Apr/2012 10:15 PM

Updated:: 19/Oct/2023 3:28 AM

Resolved:: 19/Oct/2023 3:26 AM