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  1. Jira Platform Cloud
  2. JRACLOUD-21888

Remove [JIRA] from email subject lines i.e email prefix in the SMTP Server config

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      Issue Summary

      Currently, it is not possible to remove the ** [JIRA] text from the subject in any Notification sent by Jira

      Steps to Reproduce

      1. Pull an action to receive an email Notification from Jira
      2. See the email received

      Expected Results

      To be able to remove the [JIRA] text from the subject as in the From value

      Actual Results

      All Notifications are sent with the [JIRA] text in the Subject:

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Original description:

      21 December 2015

      Hi everyone,

      Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use JIRA so we can continue improving your experience. We have reviewed this issue over the last few days; however there are not currently any plans to implement this suggestion.

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Regards,
      Otto Ruettinger
      Principal Product Manager, JIRA
      oruettinger (at) atlassian (dot) com

      Original Description
      Why is it REQUIRED that I enter an email prefix when configuring an SMTP Server for JIRA? Rather presumptuous that all users want this.

      For filtering in the email client, all my emails from JIRA are differentiated by the From address. I don't need (JIRA) or anything else prepended to every subject line. And furthermore, now that I can config custom subject lines per email notification type, I could always prepend whatever I want to each subject line in those Velocity templates including "(JIRA)" if I so wanted.

      Please remove this requirement from defining the SMTP server.

      The problem needs fixing in:

      • MailServerActionSupport.java doValidation() – remove check for isBlank(prefix)
      • remove "<ui:param name="'mandatory'">true</ui:param>" from updatesmtpmailserver.jsp

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            [JRACLOUD-21888] Remove [JIRA] from email subject lines i.e email prefix in the SMTP Server config

            Wyatt Best added a comment -

            I'm a new Jira Service Management CLOUD user. Where is the Prefix setting in the cloud configuration?

            We're trying to minimize the number of [Blah Blah] tags in our email subjects, as users are becoming blind to them.

            Wyatt Best added a comment - I'm a new Jira Service Management CLOUD user. Where is the Prefix setting in the cloud configuration? We're trying to minimize the number of [Blah Blah] tags in our email subjects, as users are becoming blind to them.

            Arunava Basu added a comment -

            Please check the num-lock of your Laptop's keyboard to make this alt+255 work.

            Arunava Basu added a comment - Please check the num-lock of your Laptop's keyboard to make this alt+255 work.

            VVor added a comment -

            Place your cursor into Prefix field, press and hold Alt-key, type "255" and then release Alt-key. Now you have a small empty space at the beginning of your subject

            p.s. I tried adding alt-141 as were suggested here, but in this case I see a letter "H" or something that looks like it, not the "space"

            VVor added a comment - Place your cursor into Prefix field, press and hold Alt-key, type "255" and then release Alt-key. Now you have a small empty space at the beginning of your subject p.s. I tried adding alt-141 as were suggested here, but in this case I see a letter "H" or something that looks like it, not the "space"

            JohnG added a comment -

            The "Re:" suggestion was excellent. In MS Outlook that text is removed with the default view and only shows up in the reading pane making it almost as if it doesn't exist.

            JohnG added a comment - The "Re:" suggestion was excellent. In MS Outlook that text is removed with the default view and only shows up in the reading pane making it almost as if it doesn't exist.

            Arco Janse added a comment -

            I've added a new suggestion to change the prefix setting into a Project or Issue type based setting. JRA-63996

            Arco Janse added a comment - I've added a new suggestion to change the prefix setting into a Project or Issue type based setting.  JRA-63996

            Justin Freeman added a comment -

            Such an easy thing to fix. Shame it has not be prioritised at all. There's really no business or technical reason to force a prefix on all outgoing emails.

            Justin Freeman added a comment - Such an easy thing to fix. Shame it has not be prioritised at all. There's really no business or technical reason to force a prefix on all outgoing emails.

            Scott Beeson added a comment -

            Awesome thought Rick! But this is still really dumb. How is it even still open?

            Scott Beeson added a comment - Awesome thought Rick! But this is still really dumb. How is it even still open?

            Rick Burch added a comment -

            I decided to change mine to "RE:" since it is, in fact, regarding the issue referenced. And, most people naturally ignore it.

            Rick Burch added a comment - I decided to change mine to "RE:" since it is, in fact, regarding the issue referenced. And, most people naturally ignore it.

            René Schabacker added a comment -

            If it's just an issue with the name "JIRA" itself you can change it to whatever you like, for instance to your company name. Currently you just can't leave it empty which is annoying. I voted for this issue, too, and cleared it on database-level.

            René Schabacker added a comment - If it's just an issue with the name "JIRA" itself you can change it to whatever you like, for instance to your company name. Currently you just can't leave it empty which is annoying. I voted for this issue, too, and cleared it on database-level.

            Theresa Bateman added a comment -

            As I'm evaluating Jira Service Desk, the [JIRA] prefix will be very confusing to my customers. They are non-technical folks and have likely not heard of Jira and most likely flag it as spam. Therefore, I believe that the email prefix will prevent customers from seeing status of service requests and will hinder the effectiveness of the Service Desk solution. Hence, I've added by vote for this and look forward to a non-database solution.

            Theresa Bateman added a comment - As I'm evaluating Jira Service Desk, the [JIRA] prefix will be very confusing to my customers. They are non-technical folks and have likely not heard of Jira and most likely flag it as spam. Therefore, I believe that the email prefix will prevent customers from seeing status of service requests and will hinder the effectiveness of the Service Desk solution. Hence, I've added by vote for this and look forward to a non-database solution.

              Unassigned Unassigned
              14bc6f9bf9fb David Goldstein
              Votes:
              110 Vote for this issue
              Watchers:
              70 Start watching this issue

                Created:
                Updated: