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  1. Jira Platform Cloud
  2. JRACLOUD-21888

Remove [JIRA] from email subject lines i.e email prefix in the SMTP Server config

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      Issue Summary

      Currently, it is not possible to remove the ** [JIRA] text from the subject in any Notification sent by Jira

      Steps to Reproduce

      1. Pull an action to receive an email Notification from Jira
      2. See the email received

      Expected Results

      To be able to remove the [JIRA] text from the subject as in the From value

      Actual Results

      All Notifications are sent with the [JIRA] text in the Subject:

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Original description:

      21 December 2015

      Hi everyone,

      Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use JIRA so we can continue improving your experience. We have reviewed this issue over the last few days; however there are not currently any plans to implement this suggestion.

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Regards,
      Otto Ruettinger
      Principal Product Manager, JIRA
      oruettinger (at) atlassian (dot) com

      Original Description
      Why is it REQUIRED that I enter an email prefix when configuring an SMTP Server for JIRA? Rather presumptuous that all users want this.

      For filtering in the email client, all my emails from JIRA are differentiated by the From address. I don't need (JIRA) or anything else prepended to every subject line. And furthermore, now that I can config custom subject lines per email notification type, I could always prepend whatever I want to each subject line in those Velocity templates including "(JIRA)" if I so wanted.

      Please remove this requirement from defining the SMTP server.

      The problem needs fixing in:

      • MailServerActionSupport.java doValidation() – remove check for isBlank(prefix)
      • remove "<ui:param name="'mandatory'">true</ui:param>" from updatesmtpmailserver.jsp

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              Unassigned Unassigned
              14bc6f9bf9fb David Goldstein
              Votes:
              110 Vote for this issue
              Watchers:
              69 Start watching this issue

                Created:
                Updated: