@Jo Rhett: thanks for the link and the information. I understand that the issue might be mitigating for some JIRA user thanks to the plugin, however 3rd party plugins always have their drawbacks (long term maintenance, compatibility with other plugins, custom fields, configuration management...). We don't pay $3,300 per year to Atlassian to have to deal with that. Especially considering that there are 20 similar issues we need a solution for. Look at these issues and you will realize how much time is wasted by Atlassian customers trying to find workarounds through configuration tweaks, self-made scripts or 3rd party plugin. It shows clearly how Atlassian is failing to support their existing customers.
@Patrick Wolf: Considering that 1) Atlassian is doing pretty well, 2) is targeting new markets with their current product lines, and 3) some antediluvian requests are really basic (like this one, or JRA-1369, JRA-22640, JRA-34423, JRA-24907), the answer to your question is clear: Atlassian clearly doesn't care about their existing customers.