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  1. Jira Data Center
  2. JRASERVER-37637

CC'ed Watchers do not receive notification of Issue Creation (via email)

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      If we configure Issue Creation via email and use the option CC Watchers to add CC'ed emails as watchers of the issue, the CC'ed emails are actually added as watchers (if the issue is created successfully), but they aren't notified of the creation of the issue. Only when another event is triggered then will they receive a notification.

      The diagnosis is the notification event is fired before the CC'ed emails are added as watchers. This is not an expected behavior as customers would like the CC'ed Watchers to be notified of the creation of the issue.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-37637

            CC'ed Watchers do not receive notification of Issue Creation (via email)

                NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

                If we configure Issue Creation via email and use the option CC Watchers to add CC'ed emails as watchers of the issue, the CC'ed emails are actually added as watchers (if the issue is created successfully), but they aren't notified of the creation of the issue. Only when another event is triggered then will they receive a notification.

                The diagnosis is the notification event is fired before the CC'ed emails are added as watchers. This is not an expected behavior as customers would like the CC'ed Watchers to be notified of the creation of the issue.

                        Unassigned Unassigned
                        vdung Andy Nguyen (Inactive)
                        Affected customers:
                        8 This affects my team
                        Watchers:
                        11 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            vdung Andy Nguyen (Inactive)
                            Affected customers:
                            8 Vote for this issue
                            Watchers:
                            11 Start watching this issue

                              Created:
                              Updated: