JIRA Login Fails With the Message - User xxxx exists but has no unique key mapping

XMLWordPrintable

    • 6

      Steps to Reproduce (these are the steps received from customers)

      1. Upgrade to JIRA 6.0
      2. Attempt to login to JIRA

      Expected Results

      1. Login is successful

      Actual Results

      Login fails with the below exception:

      java.lang.IllegalStateException: User 'xxxx' exists but has no unique key mapping.
at com.atlassian.jira.user.util.DefaultUserManager.getUserByName(DefaultUserManager.java:262)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.getUser(JiraSeraphAuthenticator.java:36)
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:101)
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:127)

      Workaround

      Refer to our JIRA Login Fails With the Message - User exists but has no unique key mapping KB for the workaround.

            Assignee:
            Unassigned
            Reporter:
            RenjithA
            Votes:
            3 Vote for this issue
            Watchers:
            21 Start watching this issue

              Created:
              Updated:
              Resolved: