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  1. Jira Align
  2. JIRAALIGN-5308

Work Item Export: Improve Handling Of Export Failure When Large Amount Of Work Items Are Exported

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Import|Export
    • None

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      Issue Summary

      Due to the number of items included in the export, when a user attempts to export a set of Epics/Capabilities/Stories/Features the completed file can be corrupt because of a timeout.

      Steps to Reproduce

      1. View items of a large amount e.g 9000+ on a work item grid
      2. Export Epics/Capabilities/Stories/Features from their grid
      3. Download file and open

      Expected Results

      Warning message advising customer to apply filters to reduce the number of items being exported

      Or export file in multiple batches

      Actual Results

      Downloaded files fails to open with error message "The file is corrupt and cannot open".

      Workaround

      Apply Tier 1 filters or page level filters to reduce the number of work items that are included in the export.

              dfuller@atlassian.com Don Fuller
              6ec424453bfd Raymond Enechukwu
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                Created:
                Updated: