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  1. Jira Align
  2. JIRAALIGN-4886

New Objective Experience Showing Deleted Features



    • 2
    • Severity 2 - Major
    • No


      Issue Summary

      The customer cancelled feature (Jira Epic) in Jira, and confirmed the feature are disappeared in Jira Align (able to find the cancelled feature in the More Action > Access Canceled Items)
      However, the customer goes to New objective page, the deleted features are also shown, but the correct number of features are shown in legacy experience objective view (the cancelled Feature is not listed)

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Step 1. Created features (Epic Jira) in Jira and let it synced on JA
      2. Step 2. Created Team tier objectives and added the features
      3. Step 3. Go to Jira and changed the states to cancelled in one of the features
      4. Step 4. Confirmed the feature is removed in JA and is able to find it in the More Action > Access Canceled Items
      5. Step 5. Go to New objectives, able to find the cancelled feature is still existed. Checked the legacy objective, the cancelled feature is not listed.
        Legacy Objective New Objecitve

      Additional Information

      • When clicking the cancelled feature in the new objective, the following error is displayed and unable to open the feature

        You do not have permission to view this item or item does not exist. Please check with your team administrator

      • Confirmed EI DB side, able to find the feature is cancelled in Jira side

      Expected Results

      The cancelled Features are not shown in the new objective view, same as legacy objective view.

      Actual Results

      The cancelled Features are shown in a new objective view

      Cancelled items also show in multiple reports ( eg: Program board, Progres by objective) and do not provide in the objective audit log an entry that show the feature has been removed


      Currently there is no known workaround for this behavior. A workaround will be added here when available


        1. cancelled in Jira.png
          cancelled in Jira.png
          122 kB
        2. checked on EI log.png
          checked on EI log.png
          78 kB
        3. Error when click cancelled feature.png
          Error when click cancelled feature.png
          149 kB
        4. legecyObj.png
          94 kB
        5. newObj.png
          136 kB

        Issue Links



              dfuller@atlassian.com Don Fuller
              965b37518492 Rachel Kim
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              9 Start watching this issue



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