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  1. Jira Align
  2. JIRAALIGN-4821

Portfolio Team: Users are being removed randomly

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 10.126.2
    • 10.117.2
    • Team - Other
    • 2
    • Severity 3 - Minor
    • No

      Issue Summary

      users will add align users to teams, and occasionally during user addition, Align will delete a batch of members out of the team member list.
      After a review of the user's actions, they are not doing anything that would 'deselect' team members from the team and the action from Align appears random

      This is reproducible on Data Center: no

      Steps to Reproduce

      1. Go to Administration> Portfolio
      2. Select a portfolio and go to members tab
      3. Add people manually. At some point, after repeating the operation, Jira Align will randomly remove a batch of users

      Note: This issue appeared in a single on-premise environment and the condition could not be replicated

      Expected Results

      No user should be removed when adding manually users to portfolio

      Actual Results

      User appear to be removed from portfolio during member addition process
      There is no identified pattern as to when this would happen, nor a limit reached in portfolio users, or number of Addition action in a row

      Video example below
      PortfolioUser.mp4

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            dfuller@atlassian.com Don Fuller
            0ed961e27eb4 Erwann (Inactive)
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              Created:
              Updated:
              Resolved: