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  1. Jira Align
  2. JIRAALIGN-4400

Updating user via import process generates unexpected data on Audit Log


    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 10.116.0
    • 10.111.2
    • Import|Export
    • 1
    • Severity 3 - Minor
    • No

      Issue Summary

      Unexpected data generated on Audit Log after an import process to update users.
      When users are updated (Email address, City, and Enterprise Hierarchy, for example) via the Import process, an "extra line" (with the previous email address) is added to the Audit Log.

      Steps to Reproduce

      1. Jira Align Administrator > Access Controls > People
      2. Export user to be updated
      3. Edit the file and change the email address and other fields, if it is required;
      4. Import the updated file

      Expected Results

      User record updated accordingly

      Actual Results

      User record is updated accordingly but an "extra line" (with the previous email address) is added to the Audit Log.

      The same behavior was reproduced on alignsupport.jiraalign.com (for the user below) following the same steps described.

      Per Internal Escalation, the extra email address is indeed confusing and it doesn't make any sense as to why it is there in the audit log.

      Screenshot for reference:


      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            dfuller@atlassian.com Don Fuller
            238f0a5fa446 Rodrigo San Vicente
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