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  1. Jira Align
  2. JIRAALIGN-3465

Epics & Features are not saving and are timing out with a Cloudflare 504 error

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Details

    • 1
    • Severity 2 - Major
    • No

    Description

      Issue Summary

      Epics are not saving and are timing out with a Cloudflare 504 error

      Steps to Reproduce

      1. Create an Epic and assign this to a project that is integrated with ADO. (This does not occur on Feature)
      2. Enable master toggle 11 - Formatted text
      3. Open the epic and copy the description of the affected epic.
      4. Click save.

      5. Reproduced in: https://alignsupport.jiraalign.com/EpicGrid?FirstTime=True&EpicID=2515&Portfolios=110

      Expected Results

      Epic is saved.

      Actual Results

      Cloudflare times out and returns a 504.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        1. addEpics.png
          46 kB
          Heidi Hendry
        2. Epic32Example.xls
          186 kB
          Neil Sproul
        3. Epic34example.xls
          163 kB
          Neil Sproul
        4. Epic504.har
          123 kB
          Heidi Hendry
        5. error-on-server.png
          25 kB
          Heidi Hendry
        6. non-ADO-Epic-description.png
          50 kB
          Heidi Hendry
        7. no-rich-text.png
          44 kB
          Heidi Hendry
        8. rich-text-options.png
          74 kB
          Heidi Hendry

        Issue Links

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            People

              jwolfe@atlassian.com Jessica Wolfe (Inactive)
              81fb6d9e7236 Heidi Hendry (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync