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  1. Jira Align
  2. JIRAALIGN-3465

Epics & Features are not saving and are timing out with a Cloudflare 504 error

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Details

    • 1
    • Severity 2 - Major
    • No

    Description

      Issue Summary

      Epics are not saving and are timing out with a Cloudflare 504 error

      Steps to Reproduce

      1. Create an Epic and assign this to a project that is integrated with ADO. (This does not occur on Feature)
      2. Enable master toggle 11 - Formatted text
      3. Open the epic and copy the description of the affected epic.
      4. Click save.

      5. Reproduced in: https://alignsupport.jiraalign.com/EpicGrid?FirstTime=True&EpicID=2515&Portfolios=110

      Expected Results

      Epic is saved.

      Actual Results

      Cloudflare times out and returns a 504.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        1. addEpics.png
          addEpics.png
          46 kB
        2. Epic32Example.xls
          186 kB
        3. Epic34example.xls
          163 kB
        4. Epic504.har
          123 kB
        5. error-on-server.png
          error-on-server.png
          25 kB
        6. non-ADO-Epic-description.png
          non-ADO-Epic-description.png
          50 kB
        7. no-rich-text.png
          no-rich-text.png
          44 kB
        8. rich-text-options.png
          rich-text-options.png
          74 kB

        Issue Links

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            People

              jwolfe@atlassian.com Jessica Wolfe (Inactive)
              81fb6d9e7236 Heidi Hendry (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync