Epics & Features are not saving and are timing out with a Cloudflare 504 error

XMLWordPrintable

      Issue Summary

      Epics are not saving and are timing out with a Cloudflare 504 error

      Steps to Reproduce

      1. Create an Epic and assign this to a project that is integrated with ADO. (This does not occur on Feature)
      2. Enable master toggle 11 - Formatted text
      3. Open the epic and copy the description of the affected epic.
      4. Click save.

      5. Reproduced in: https://alignsupport.jiraalign.com/EpicGrid?FirstTime=True&EpicID=2515&Portfolios=110

      Expected Results

      Epic is saved.

      Actual Results

      Cloudflare times out and returns a 504.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. addEpics.png
          addEpics.png
          46 kB
        2. Epic32Example.xls
          186 kB
        3. Epic34example.xls
          163 kB
        4. Epic504.har
          123 kB
        5. error-on-server.png
          error-on-server.png
          25 kB
        6. non-ADO-Epic-description.png
          non-ADO-Epic-description.png
          50 kB
        7. no-rich-text.png
          no-rich-text.png
          44 kB
        8. rich-text-options.png
          rich-text-options.png
          74 kB

            Assignee:
            Jessica Wolfe (Inactive)
            Reporter:
            Heidi Hendry (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: