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  1. Jira Align
  2. JIRAALIGN-3169

Features: Integration to Jira causing Feature Owner field to reset or change in Jira Align

      Issue Summary

      Features: Integration to Jira causing Feature Owner field to reset or change in Jira Align

      Steps to Reproduce

      0.) Login to JA and Jira
      1.1) Create UserA1 with EmailA in JA ( like Name: 'Niyazi Fellahoglu-JA' with nfellahoglu@atlassian.com )
      1.2) Create UserA2 with EmailA in Jira Cloud ( like Name: 'Niyazi Fellahoglu-Jira' with nfellahoglu@atlassian.com )
      2) Set email to visible to "Private (for S1) or "Anyone/Atlassian (for S2)" in Jira for UserA2
      3) Make JA-Jira integration
      4) Create a Feature in JA. ( Fill all mandatory fields and set owner as UserA1 ).
      5) Check the Jira Side after sync to see the newly created feature (Jira Epic).
      6) Re-check the Future's audit log in JA.
      7) See: Owner changed from the UserA1 to UserA2 (or to null)

      Expected Results

      The owner field remains the same after Jira sync.

      Actual Results

      Actual Result - Schenario-1:
      ( If the email visibility set to "Private" in Jira for UserA2 and we have a duplicate user in JA with a hashed email address.)

      • The owner field value changed from "JiraAlign-Manual_Created_First_User" to "JiraAlign_JiraConnector_Created_Duplicated_User".

       

      Actual Result - Schenario-2:
      ( If the email visibility set to "Atlassian OR Anyone" in Jira for UserA2 and we don't have a duplicated/deactivated user in JA.)

      • The owner field value changed from "JiraAlign-Manual_Created_First_User" to "null".

        Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            [JIRAALIGN-3169] Features: Integration to Jira causing Feature Owner field to reset or change in Jira Align

            backbone-sync-bot made changes -
            backbone-sync-bot made changes -
            Remote Link New: This issue links to "JAIAC-507 (Software Teams JIRA)" [ 1031561 ]
            backbone-sync-bot made changes -
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Victor Fragoso made changes -
            Remote Link New: This issue links to "ALIGNSP-13537 (Atlassian Support System)" [ 630604 ]
            Sarah Williams made changes -
            Component/s Original: REST API [ 59725 ]
            Component/s Original: API|Connectors|Integrations [ 64191 ]
            Component/s New: Jira Connector [ 59702 ]
            Cathy S made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 609266 ]
            Roman Koshovskyi (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Jen McVicker made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 606218 ]
            Cathy S made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 604910 ]
            backbone-sync-bot made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]

              kforeman@atlassian.com Kyle Foreman
              2d9e3a4549ac Niyazi Fellahoglu
              Affected customers:
              8 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated:
                Resolved: