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  1. Jira Align
  2. JIRAALIGN-3169

Features: Integration to Jira causing Feature Owner field to reset or change in Jira Align

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Details

    • 12
    • Severity 1 - Critical
    • No

    Description

      Issue Summary

      Features: Integration to Jira causing Feature Owner field to reset or change in Jira Align

      Steps to Reproduce

      0.) Login to JA and Jira
      1.1) Create UserA1 with EmailA in JA ( like Name: 'Niyazi Fellahoglu-JA' with nfellahoglu@atlassian.com )
      1.2) Create UserA2 with EmailA in Jira Cloud ( like Name: 'Niyazi Fellahoglu-Jira' with nfellahoglu@atlassian.com )
      2) Set email to visible to "Private (for S1) or "Anyone/Atlassian (for S2)" in Jira for UserA2
      3) Make JA-Jira integration
      4) Create a Feature in JA. ( Fill all mandatory fields and set owner as UserA1 ).
      5) Check the Jira Side after sync to see the newly created feature (Jira Epic).
      6) Re-check the Future's audit log in JA.
      7) See: Owner changed from the UserA1 to UserA2 (or to null)

      Expected Results

      The owner field remains the same after Jira sync.

      Actual Results

      Actual Result - Schenario-1:
      ( If the email visibility set to "Private" in Jira for UserA2 and we have a duplicate user in JA with a hashed email address.)

      • The owner field value changed from "JiraAlign-Manual_Created_First_User" to "JiraAlign_JiraConnector_Created_Duplicated_User".

       

      Actual Result - Schenario-2:
      ( If the email visibility set to "Atlassian OR Anyone" in Jira for UserA2 and we don't have a duplicated/deactivated user in JA.)

      • The owner field value changed from "JiraAlign-Manual_Created_First_User" to "null".

        Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        1. DB-TableStructure.png
          DB-TableStructure.png
          612 kB
        2. Feature-OwnerDeleted_AuditLog.png
          Feature-OwnerDeleted_AuditLog.png
          146 kB
        3. Feature-OwnerDeleted_ex1.png
          Feature-OwnerDeleted_ex1.png
          178 kB
        4. Feature-OwnerDeleted_ex2.png
          Feature-OwnerDeleted_ex2.png
          256 kB
        5. Overall-JiraConnector-OwnerChange.png
          Overall-JiraConnector-OwnerChange.png
          1.40 MB
        6. OwnerChangedToOtherUser.png
          OwnerChangedToOtherUser.png
          377 kB

        Issue Links

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            People

              kforeman@atlassian.com Kyle Foreman
              2d9e3a4549ac Niyazi Fellahoglu
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              Dates

                Created:
                Updated:
                Resolved:

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