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  1. Jira Align
  2. JIRAALIGN-2289

[JIRAALIGN-2289] Forecast View "500 - Internal server error" when entering estimates

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    • 2
    • Severity 2 - Major
    • None

      Issue Summary

      When attempting to enter estimates on the forecast page, the user is met with an internal server error.

      Reproduces on sa1demo.jiraalign.com

      Steps to Reproduce

      1. Navigate to the Forecast Page
      2. Enter "AI" for the program and "QI-6" for the PI in tier 1.
      3. Select "Agile by Program" for the View Type
      4. Type in a number in the Estimate box beside the Epic:
      5. Press Enter as soon as the number is typed in.

      Expected Results

      The page forecast page shouldn't throw an internal server error.

      Actual Results

      Internal Server Error:

      Splunk Logs

      { [-]
   ASP_function: Error.asp
   ErrorId: 32
   PageName: Forecast
   correlationid: U43i8c9M0or2QHPFsDmk7Uc/hCB2RZun8Vy0RH7PZtM=
   customer_db: CUSTOMER
   error_aspcode:
   error_aspdescription:
   error_category: Microsoft SQL Server Native Client 11.0
   error_column: -1
   error_description: No value given for one or more required parameters.
   error_file: /OOFunctionsSql.asp
   error_line: 303
   error_number: -2147217904
   error_source:
   log_type: exception
   logfrom_location: Website-ASP
   timestamp: 2020-11-24T14:17:51.025000-05:00
   url: https://instance.jiraalign.com:443/ForecastMainPage.asp
   urlverb: POST
   user: 95
   version: 10.84.0.11849
}

      Workaround

      Clicking the back button in the browser seems to show the correct data.

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          Form Name

            [JIRAALIGN-2289] [JIRAALIGN-2289] Forecast View "500 - Internal server error" when entering estimates

            Caz (Inactive) added a comment -

            Closed in 10.85

            Caz (Inactive) added a comment - Closed in 10.85

            Michiko Quinones added a comment -

            Just a note...we are starting to have a LOT of customers enter into yearly planning. Subsequently they are developing in their SAFe scaled agile maturity, probably due to the popularity of LPM training (see this guidance on epics  https://www.scaledagileframework.com/epic/ ) and now want to use the Forecast module with the points configuration because that gives them something like this. 

            It may be best to get ahead of this bug earlier rather than many duplicate tickets later. 

            Michiko Quinones added a comment - Just a note...we are starting to have a LOT of customers enter into yearly planning. Subsequently they are developing in their SAFe scaled agile maturity, probably due to the popularity of LPM training (see this guidance on epics  https://www.scaledagileframework.com/epic/  ) and now want to use the Forecast module with the points configuration because that gives them something like this.  It may be best to get ahead of this bug earlier rather than many duplicate tickets later. 

              cgottlieb@atlassian.com Caz (Inactive)
              kbaxley Kent Baxley
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: