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  1. Jira Align
  2. JIRAALIGN-2289

[JIRAALIGN-2289] Forecast View "500 - Internal server error" when entering estimates

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    • 2
    • Severity 2 - Major
    • None

      Issue Summary

      When attempting to enter estimates on the forecast page, the user is met with an internal server error.

      Reproduces on sa1demo.jiraalign.com

      Steps to Reproduce

      1. Navigate to the Forecast Page
      2. Enter "AI" for the program and "QI-6" for the PI in tier 1.
      3. Select "Agile by Program" for the View Type
      4. Type in a number in the Estimate box beside the Epic:
      5. Press Enter as soon as the number is typed in.

      Expected Results

      The page forecast page shouldn't throw an internal server error.

      Actual Results

      Internal Server Error:

      Splunk Logs

      { [-]
   ASP_function: Error.asp
   ErrorId: 32
   PageName: Forecast
   correlationid: U43i8c9M0or2QHPFsDmk7Uc/hCB2RZun8Vy0RH7PZtM=
   customer_db: CUSTOMER
   error_aspcode:
   error_aspdescription:
   error_category: Microsoft SQL Server Native Client 11.0
   error_column: -1
   error_description: No value given for one or more required parameters.
   error_file: /OOFunctionsSql.asp
   error_line: 303
   error_number: -2147217904
   error_source:
   log_type: exception
   logfrom_location: Website-ASP
   timestamp: 2020-11-24T14:17:51.025000-05:00
   url: https://instance.jiraalign.com:443/ForecastMainPage.asp
   urlverb: POST
   user: 95
   version: 10.84.0.11849
}

      Workaround

      Clicking the back button in the browser seems to show the correct data.

        1. image-2020-11-12-15-36-54-589.png
          3 kB
          Kent Baxley
        2. image-2020-11-12-15-38-04-754.png
          14 kB
          Kent Baxley
        3. image-2020-11-12-15-40-20-215.png
          13 kB
          Kent Baxley
        4. image-2020-11-12-15-40-43-208.png
          5 kB
          Kent Baxley

          Form Name

            [JIRAALIGN-2289] [JIRAALIGN-2289] Forecast View "500 - Internal server error" when entering estimates

            Jennelle Stearns made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 636738 ]
            Jennelle Stearns made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 636738 ]
            Caz (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Mariia Husar (Inactive) made changes -
            Assignee Original: Mariia Husar [ mhusar@atlassian.com ] New: Caz [ cgottlieb@atlassian.com ]
            Mariia Husar (Inactive) made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            Mariia Husar (Inactive) made changes -
            Fix Version/s New: 10.85 [ 93023 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Anastasia Kohut (Inactive) made changes -
            Assignee Original: Anastasia Kohut [ akohut@atlassian.com ] New: Mariia Husar [ mhusar@atlassian.com ]
            Anastasia Kohut (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: In Review [ 10051 ]
            Anastasia Kohut (Inactive) made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]

              cgottlieb@atlassian.com Caz (Inactive)
              kbaxley Kent Baxley
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: