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  1. Jira Align
  2. JIRAALIGN-2106

[JIRAALIGN-2106] Kanban Board - Internal Server error when clicking on link to open details window


    • 1
    • Severity 2 - Major
    • Avengers - USH4
    • No

      Issue Summary

      When clicking on the ID of a kanban board to open its details window, the slide-window content never loads and internal server error is logged.

      Steps to Reproduce

      • On Jira Align, navigate to "Kanban Boards"
      • Locate a Kanban Board and click on its ID link to view its details.

      Expected Results

      • Content loads inside the slide-out window

      Actual Results

      • Slide out window opens but content never renders:

      The below exception is thrown in the splunk log. It appears we are exceeding a buffer limit:

      1:00:32.967 PM	
      { [-]
         ASP_function: Error.asp
         ErrorId: 29116
         PageName: Kanban Boards
         correlationid: Hlo7/rrg0po4v+YIAlIZ1HVeeJXzb22ZZlZLhpGliZ0=
         customer_db: xxxxxx
         error_aspcode: ASP 0251
         error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
         error_category: Response object
         error_column: -1
         error_description: Response Buffer Limit Exceeded
         error_file: /addBoards.asp
         error_line: 0
         error_number: -2147467259
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2020-09-24T14:00:32.967000-04:00
         url: https://xxxxxx.agilecraft.com:443/addBoards.asp?FirstTime=True&BoardID=70&TabID=1
         urlverb: GET
         user: 12977
      Show as raw text


      Currently there is no known workaround for this behavior.

            idziadyk@atlassian.com Iryna Dziadyk (Inactive)
            kbaxley Kent Baxley
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