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Bug
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Resolution: Fixed
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Medium
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10.75
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2
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Severity 2 - Major
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Avengers - WT1
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No
Issue Summary
Work Tree : SP MULTI_RPM_GET_EPIC_STATUS_BY_RELEASE times out and user gets logged out
Steps to Reproduce
Unable to repro in LAB
- Browse to the Work Tree page
- Set tier1 filter options as necessary – provide Program & PI
- Expand any item
Expected Results
- Item is expanded and child objects are displayed
Actual Results
- User gets logged out after a few moments
Investigation Done
- Found error in HAR file, thrown by AjaxEpicDetails.asp page:
https://instance/AjaxFiles/Error?er=9999 - Splunk query to capture that error in server-side logs:
er=9999 OR error_id=9999
{ [-]
ASP_function: OOFunctionsSql.SetRSParamsCursor
correlationid: 9/Js99CM99Ft9emtFh9sXPeFWahwjCafByGtk9lrBD9=
customer_db: INSTANCE
error_description: Query timeout expired
error_id: 9999
error_number: -2147217871
error_source: Microsoft SQL Server Native Client 11.0
log_type: exception
logfrom_location: Website-ASP
sql: EXEC MULTI_RPM_GET_EPIC_STATUS_BY_RELEASE N'100',99, NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,99999,9,NULL, NULL,NULL,9,999,99
timestamp: 2020-08-05T14:43:25.444000-04:00
url: https://instance:443/AjaxFiles/AjaxEpicDetails.asp?Type=1&EpicID=1234&IterationID=undefined&ProgramID=77&ReleaseID=666
urlverb: POST
user: 123456
version: 10.75.0.7183
}
2020-08-05 18:43:25 172.22.16.205 GET /AjaxFiles/Error er=9999 443 6 172.22.19.91 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.105+Safari/537.36 https://instance/EpicDetailReport?FirstTime=True&Programs=77&Releases=666 302 0 0 9
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.
- follows
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- Closed
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- Closed
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- mentioned in
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- resolves
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