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  1. Jira Align
  2. JIRAALIGN-1443

[JIRAALIGN-1443] Some work tree items fails to load.

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Details

    • 1
    • Severity 2 - Major

    Description

      Issue Summary

      Some items in the work tree do not load and are timing out.

      Steps to Reproduce

      This doesn't happen all the time but it takes time to load some work tree items.
      Create a work tree with Epic and several child branches under it.

      1. Navigate to Work Tree
      2. Filter by program > PI
      3. Try to open an item with several child branches under it.

      Expected Results

      The selected work item should load it's child branches.

      Actual Results

      Stuck with loading gif.

      The below exception is captured in Splunk:

      error_description: Query timeout expired
         error_id: 21480
         error_number: -2147217871
         error_source: Microsoft SQL Server Native Client 11.0
         log_type: exception
         logfrom_location: Website-ASP
         sql: EXEC MULTI_RPM_GET_EPIC_STATUS_BY_RELEASE N'99',71, NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,21114,1,NULL, NULL,NULL,6,99,71
      

      Workaround

      There are cases that it will load after several retries.

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              Unassigned Unassigned
              lsoronio@atlassian.com Leo Soronio
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              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync