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Bug
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Resolution: Fixed
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High
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10.69
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1
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Severity 2 - Major
Issue Summary
Some items in the work tree do not load and are timing out.
Steps to Reproduce
This doesn't happen all the time but it takes time to load some work tree items.
Create a work tree with Epic and several child branches under it.
- Navigate to Work Tree
- Filter by program > PI
- Try to open an item with several child branches under it.
Expected Results
The selected work item should load it's child branches.
Actual Results
Stuck with loading gif.
The below exception is captured in Splunk:
error_description: Query timeout expired error_id: 21480 error_number: -2147217871 error_source: Microsoft SQL Server Native Client 11.0 log_type: exception logfrom_location: Website-ASP sql: EXEC MULTI_RPM_GET_EPIC_STATUS_BY_RELEASE N'99',71, NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,21114,1,NULL, NULL,NULL,6,99,71
Workaround
There are cases that it will load after several retries.
- followed by
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JIRAALIGN-1892 [JIRAALIGN-1892] Work Tree : MULTI_RPM_GET_EPIC_STATUS_BY_RELEASE times out and user gets logged out
- Closed