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  1. Jira Align
  2. JIRAALIGN-1504

[JIRAALIGN-1504] Capture takes several minutes to load or never loads at all

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    • 13
    • Severity 2 - Major
    • Avengers - TART1
    • No

      Issue Summary

      When clicking 'Capture' on the Status Reports page, the Capture either takes several minutes to finally render or it never renders at all.

      Steps to Reproduce

      This can be reproduced on bimodalinternal.agilecraft.com. We either never load the snapshot or the snapshot takes 10+ minutes to finally render on the screen. For some customers, it never loads at all.

      1. Log in and and select Agile Craft Core for the Program in Tier 1
      2. Navigate to Status Reports
      3. Select Program
      4. Select Agile Craft Core program.
      5. Wait for the Status report page to fully load.
      6. Click the "Capture" button.

      Expected Results

      Capture renders quickly.

      Actual Results

      Snapshot capture takes several minutes to load, if it ever loads at all. The user is met with a spinner in many cases and the capture never finishes rendering. Here is a screenshot from bimodal with the developer tools console open.

      It seems in that in the beginning we are pending on several elements when loading the capture....these two elements seem to take up the most time in a pending state:

      Workaround

      Chrome users can follow this guide on how to use Developer Tools to grab full size screenshots:
      https://www.deconetwork.com/blog/how-to-take-full-webpage-screenshots-instantly/

        1. image-2020-05-15-16-05-59-898.png
          670 kB
          Kent Baxley
        2. image-2020-05-15-16-14-06-751.png
          48 kB
          Kent Baxley

              f3227bd72719 Manishi Goel
              kbaxley Kent Baxley
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                Created:
                Updated:
                Resolved: