Uploaded image for project: 'Identity'
  1. Identity
  2. ID-8644

Inviting an unmanaged suspended user results in incorrect invite error message

XMLWordPrintable

      Issue Summary

      Inviting an unmanaged suspended user results in incorrect invite error message. This only occurs in the Centralised User Management system.

      Steps to Reproduce

      1. As an org admin, in an org that uses the Centralised User Management system go to the profile of an unmanaged user i.e. https://admin.atlassian.com/o/ORG_ID/users/ATLASSIAN_ACCOUNT_ID
      2. Click the three dots [...] > Suspend access:

        Note: The user will still appear in the org level Directory but you need to deselect the default Active filter to see them:
      3. Attempt to invite this user and observe inaccurate errors in UI:
         

        Unable to invite accounts that are deactivated


        and
         

        Unable to invite deactivated accounts
        Remove or reactivate any deactivated accounts and try again.

         

        Expected Results

        Accurate error message an directions on how to Restore the user account.

      Actual Results

      Inaccurate error message the indicates the user account is deactivated rather than suspended. No guidance on how to self-serve the issue.

      Workaround

      Deselect the default Active filter and search for the user in the Directory. Confusion about this default selection is tracked here: ID-8261 – User management default "Active" filter causes confusion

      On the suspend user's page click the three dots [...] > Restore access

        1. image-2024-06-05-10-57-33-701.png
          328 kB
          Anusha Rutnam
        2. image-2024-06-05-10-58-29-133.png
          328 kB
          Anusha Rutnam
        3. image-2024-06-05-11-17-28-159.png
          253 kB
          Anusha Rutnam
        4. image-2024-06-12-11-00-13-636.png
          345 kB
          Anusha Rutnam
        5. screenshot-1.png
          328 kB
          Anusha Rutnam
        6. screenshot-2.png
          388 kB
          Anusha Rutnam
        7. screenshot-3.png
          290 kB
          Anusha Rutnam
        8. screenshot-4.png
          31 kB
          Anusha Rutnam

            Unassigned Unassigned
            23ef3e30d63c Anusha Rutnam
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated: