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Type:
Suggestion
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Resolution: Unresolved
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Component/s: User Access - User invites settings
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5,094
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546
Issue Summary
When attempting to invite a user to a site, there are several circumstances in which the invite will fail and the inviter-admin will be shown the following error message:
Â
Unable to invite deactivated accounts
Remove or reactivate any deactivated accounts and try again.
Â
OR
Â
Unable to invite accounts that are deactivated
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It is not clear what next steps should be taken and the error message continues to generate a large number of community posts and Support tickets seeking clarification.
Expected Results
A clear explanation of why the user cannot be invited, and guidance on what to do next. Note we provide steps on how to address this error, here: Troubleshoot invite error messages for deactivated / suspended invitees
Notes
Invite errors that are tracked elsewhere:
- ID-8215 – The UI message "This account is deactivated <name> no longer has access to Atlassian account services. Their account was deactivated by Atlassian" is sometimes shown incorrectly
- ID-7650 – Inviting existing users should show an error message
- ID-8261 – User management default "Active" filter causes confusion
ID-8644- Inviting an unmanaged suspended user results in incorrect invite error message
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AX-4 Incorrect error message shows when inviting an existing user
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ENT-1365 Loading...
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