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  1. Jira Cloud
  2. JRACLOUD-79503

Show clear error message while inviting users directly after Jira site import

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    Description

      Issue Summary

      A new user can not be added/invited directly after Jira Site Import. An administrator have to Approve/Reject groups product access in the Admin panel. While inviting the User the error message created on the UI is not clear.

      Steps to Reproduce

      1. Run a Jira Site import.
      2. Once import is completed, create a new user. (Without approving any groups in the Product Access)
        https://admin.atlassian.com/s/<Cloud ID>/users
      3. You will get an error in UI. 
      Could not add users
       Unable to add user

       

      Expected Results

       The users should get a correct error message on the UI which could lead them to product group access. 

      Actual Results

      User get different error messages:

       Error One:

      (!)Error Two:

      Workaround

      Users raise a support ticket to Atlassian to fix this error.

       

      Attachments

        1. image-2020-10-22-18-03-11-527.png
          17 kB
          Naren Gupta
        2. image-2020-10-22-18-01-49-512.png
          6 kB
          Naren Gupta
        3. image-2020-10-22-17-55-08-164.png
          17 kB
          Naren Gupta

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              Unassigned Unassigned
              267882b95fa2 Naren Gupta
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              Dates

                Created:
                Updated:
                Resolved: