Problem Definition

When attempting to invite a deactivated user to a Cloud site, the error message simply states: "We couldn't send your invitation. Try inviting that user again."

The reason could be made more clear, since it is not always known beforehand that a particular user is deactivated.

Suggested Solution

Update the interface to include a statement that the user could not be invited because of their deactivated status.

Workaround

You can get more information about why a user can't be invited by checking your browser's network log and inspecting the response for the /invite endpoint. The server's response will be something like:

{"key":"badRequest","context":{"message":"Not all users have active AtlassianId account"}}