Problem Definition

There are 2 main issues related to the resend invite feature + user accounts that have been assigned "Jira Service Management - Customer" access

• The 'Resend invite' logic doesn't apply to Jira Service Management(JSM) portal only users
• When a user logs in to the JSM portal, the 'Resend invite' button persists

Suggested Solution

Add logic to the 'Resend invite' feature to include "Jira Service Management - Customer" users and allow for the 'Resend invite' button to disappear when a user logs into the JSM portal

Why this is important

This behavior is confusing for admins as the UI indicates that the end user has not accepted the invitation to use the site, but the end user has been logging in to the JSM portal.

This user(below) has been regularly using the JSM portal for months, but the 'Resend invite' button is still there:

The last active dates are not displayed, but that is being tracked on:

• JSDCLOUD-9979
• JSDCLOUD-10148

Workaround

No known workarounds. If a workaround is found, then the details will be added here.