Users can't reactivate their Atlassian Accounts when they were deactivated when it was managed by an Organization.

This ticket was closed as the feature it requests is now tracked here: ID-8273 – UX Improvements for deactivated accounts that were previously managed

Issue Summary

If a user's managed account is deactivated while being managed by an Org when the domain is unclaimed the user can't reactivate it on their own.

Steps to Reproduce

1. Verify a domain
2. Deactivate an account
3. Remove the domain claim
4. Try to authenticate to the account to see the message below but then, nothing happens:
   

Expected Results

The user should be able to reactivate the account as long as they have access to the email address mailbox.

Actual Results

The users see the message in the image above and nothing happens. It is locked out from its account.

Workaround

If possible, reclaim the domain and activate the accounts in question.
If not, open a support ticket with us.