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  1. Identity
  2. ID-8273

UX Improvements for deactivated accounts that were previously managed

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    Description

      Issue Summary

      If a user's managed account is deactivated while being managed by an Org when the domain is unclaimed the user can't reactivate it on their own.

      Steps to Reproduce

      1. Verify a domain
      2. Deactivate an account
      3. Remove the domain claim
      4. Try to authenticate to the account to see the message below but then, nothing happens:

      Expected Results

      There should not be so much friction for these users to re-activate their accounts. The current solution is very time consuming and involves keeping track of multiple moving parts.

      Actual Results

      The users see the message in the image above and check their email to find 

      There are no instructions on what to ask the admin or what they can do. The admin should either reclaim the domain or open a support ticket with Atlassian. This is not made clear

      Workaround

      If possible, reclaim the domain and activate the accounts in question.
      If not, open a support ticket with us.

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              Unassigned Unassigned
              ayang5@atlassian.com Andy - Public Name
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              Dates

                Created:
                Updated: