Details
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Suggestion
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Resolution: Unresolved
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None
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26
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Description
Issue Summary
If a user's managed account is deactivated while being managed by an Org when the domain is unclaimed the user can't reactivate it on their own.
Steps to Reproduce
- Verify a domain
- Deactivate an account
- Remove the domain claim
- Try to authenticate to the account to see the message below but then, nothing happens:
Expected Results
There should not be so much friction for these users to re-activate their accounts. The current solution is very time consuming and involves keeping track of multiple moving parts.
Actual Results
The users see the message in the image above and check their email to find
There are no instructions on what to ask the admin or what they can do. The admin should either reclaim the domain or open a support ticket with Atlassian. This is not made clear
Workaround
If possible, reclaim the domain and activate the accounts in question.
If not, open a support ticket with us.